Terms and Conditions for Man With A Van Notting Hill

These Terms and Conditions set out the basis on which Man With A Van Notting Hill provides moving, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming a quote, or allowing a service to begin, the customer agrees to these terms. They are designed to create a clear understanding of the booking process, payment obligations, cancellation rules, liability limits, and waste handling requirements. They apply to domestic and commercial customers unless otherwise agreed in writing.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Notting Hill, and “you” or “the customer” means the person or organisation requesting the service. Any special arrangements must be confirmed in writing before the job starts. If a term is found to be invalid or unenforceable, the remaining terms will continue to apply in full.

These terms should be read carefully before booking. If you are unsure about any part of them, you should raise your questions before confirming the service. We aim to provide a professional van service that is practical, fair, and transparent, while protecting both parties from misunderstandings. The wording below applies whether the work involves one item, multiple items, a full load, or a combined collection and delivery.

1. Booking Process

A booking with the Notting Hill man with a van service is only confirmed once we have accepted the request and, where required, received any deposit or written confirmation. Quotes may be given based on the information provided by the customer, including collection and delivery addresses, item descriptions, access conditions, timing preferences, and any special handling needs. If the information changes, the quote may also change.

It is your responsibility to provide accurate details at the time of booking. This includes the nature, size, weight, and quantity of items, as well as the floor level, parking access, stairs, lifts, and any restrictions at either location. If the service requires additional time, extra labour, a larger vehicle, or specialist equipment because the information supplied was incomplete or inaccurate, we reserve the right to adjust the price accordingly.

We may accept bookings by phone, email, text, online form, or other agreed method. However, a booking request does not guarantee availability. All bookings are subject to vehicle and staff availability, reasonable route planning, and operational capacity. We may decline a booking if the job is unsafe, unlawful, outside our service scope, or unsuitable for a standard van transport arrangement.

Customers must ensure that someone is available at the collection and delivery points if needed. If access is denied or no one is present to authorise the move, waiting charges or cancellation charges may apply. The customer is also responsible for ensuring that the items to be moved are ready at the agreed time unless we have specifically agreed to provide packing, dismantling, or loading support.

2. Pricing and Payments

All prices are based on the information available when the quote is issued. Unless stated otherwise, quotes may be based on time, distance, labour, vehicle size, or a combination of these factors. Additional charges may apply for congestion, parking fees, tolls, long carries, urgent bookings, heavy items, waste removal, waiting time, or work outside normal service expectations.

Payment terms will be confirmed at the time of booking. We may require full payment in advance, a deposit, or payment on completion depending on the nature of the job. Unless agreed otherwise, all invoices must be paid in full immediately upon completion of the service. For business clients, any credit terms must be agreed in writing beforehand.

We accept payment by the methods we make available from time to time. The customer is responsible for ensuring sufficient funds are available and for any bank charges, card charges, or transfer delays that result in late or failed payment. If payment is overdue, we may charge reasonable costs incurred in recovering the debt, subject to applicable law.

Man With A Van Notting Hill reserves the right to revise a quote if the actual service differs materially from the original description. Examples include extra items, additional stops, difficult access, delays caused by the customer, or changes to the destination. Where possible, we will explain any adjustment before continuing with the work.

3. Cancellations, Delays, and Waiting Time

If you need to cancel or rearrange a booking, please notify us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. A booking cancelled at short notice may be charged in part or in full if vehicle time, staff time, or other costs have been committed.

If we arrive at the agreed time and are unable to proceed because the customer is not ready, access is unavailable, or the work cannot be completed for reasons within the customer’s control, we may treat this as a late cancellation or charge waiting time. Where delays are caused by traffic, weather, road closures, or other factors outside our control, we will aim to keep the customer informed and reschedule where reasonably possible.

We reserve the right to cancel or suspend a booking if conditions are unsafe, illegal, or materially different from what was described. This may include unsafe lifting requirements, dangerous goods, infestation, severe access problems, or other circumstances that create a risk to people, property, or the vehicle. In such cases, any refund or charge will depend on the stage at which the issue arose and the work already undertaken.

4. Liability and Customer Responsibilities

We will take reasonable care when handling goods, but our liability is limited as set out in these terms. You remain responsible for ensuring that items are properly packed, secured, and suitable for transport unless we have agreed to pack or prepare them. Fragile, high-value, antique, electronic, glass, or sentimental items should be declared in advance and protected appropriately.

We are not responsible for damage caused by pre-existing defects, inadequate packaging, hidden faults, unstable furniture, or items that are already damaged before collection. We are also not liable for loss or damage arising from incorrect instructions, misleading information, or failure by the customer to identify items that require special handling. If you ask us to move items in a way that is clearly unsafe, we may refuse that instruction.

Subject to applicable law, our total liability for direct loss or damage arising from our negligence shall be limited to the value of the service charged for the specific job, unless a higher level of cover has been expressly agreed in writing. We do not accept liability for indirect or consequential losses, including loss of profit, business interruption, missed appointments, or loss of opportunity.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable period after the service is completed.

5. Waste Regulations and Disposal

Where our service includes waste removal, disposal, or clearance, the customer must clearly identify the materials to be removed. Waste must be described honestly and accurately. We reserve the right to refuse any waste that we believe is hazardous, prohibited, contaminated, or outside the scope of a standard licensed collection arrangement.

The customer is responsible for ensuring that the waste presented for collection is legally owned by them or that they have authority to arrange its disposal. We do not accept items that may contain restricted substances, chemicals, asbestos, clinical waste, pressurised containers, or other controlled materials unless this has been expressly agreed and handled in compliance with the law. If unsuitable waste is discovered on arrival, additional charges or cancellation fees may apply.

All waste must be managed in accordance with UK waste legislation, including obligations relating to transfer, storage, transport, and disposal. When applicable, waste may need to be separated, documented, and taken only to authorised facilities. The customer must not ask us to dispose of items illegally, fly-tip waste, or misdescribe controlled waste as ordinary rubbish.

Where required, we may provide or request evidence of lawful disposal through receipts, records, or transfer documentation. If the customer supplies waste that is later found to be misdescribed or non-compliant, the customer will be responsible for any costs, penalties, or losses caused by that breach. We may also terminate the service immediately if we believe a waste instruction would put us in breach of legal obligations.

6. Access, Property Protection, and Service Conditions

It is the customer’s responsibility to ensure safe and lawful access to the pickup and delivery premises. This includes parking permissions, loading space, building access, lift availability, gate codes, and any necessary site permissions. If parking restrictions, narrow access, stairs, or other obstacles materially affect the job, we may need to adjust the price or the time required.

We will not be responsible for delays or damage caused by third parties, including landlords, building managers, neighbours, security staff, or other service providers, where such matters are outside our control. Customers should remove or protect flooring, walls, door frames, and similar surfaces if they are concerned about scratches, marks, or knocks during normal moving activity.

If disassembly or reassembly is required, we may perform it only where it is reasonably safe to do so and only for suitable items. We do not guarantee that every item can be dismantled, moved, and reassembled without risk. Customers should retain original fittings, screws, instructions, and packaging where possible. Any task outside ordinary lifting and transport may be refused at our discretion.

7. Complaints, Claims, and Loss Reporting

If you believe there has been an issue with the service, you should notify us promptly with clear details of the concern. Where possible, provide photographs, descriptions, and information about when the issue was first noticed. This helps us assess whether the matter relates to handling, access, packaging, or an existing defect.

Any claim for damage or missing items must be made within a reasonable time after completion of the service. We may not be able to investigate claims raised long after the work is complete, especially where items have since been used, moved again, repaired, or discarded. We may ask for evidence of ownership, value, or condition before the job to consider a claim.

Our aim is to resolve concerns fairly and proportionately. Where a claim is valid, any remedy will be determined in line with these terms and applicable law. A refund, repair contribution, or partial payment may be offered where appropriate, but only to the extent that the loss is attributable to our fault and not to matters beyond our control.

8. Force Majeure

We are not liable for failure or delay in performing our obligations where the failure arises from events beyond our reasonable control. These may include severe weather, accidents, road closures, strikes, government action, fuel shortages, pandemics, power failures, or other disruptive events. In such circumstances we may suspend, reschedule, or cancel the service without further liability, subject to any rights you may have under applicable law.

The customer should understand that transport work often depends on timing, access, and external conditions. We therefore reserve reasonable flexibility to protect safety and service quality. If a job cannot proceed as originally planned because of unavoidable circumstances, we will seek a practical solution, which may include a revised schedule or alternative arrangement where feasible.

Man With A Van Notting Hill may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless the law requires otherwise. Any updates will not affect rights and obligations that have already arisen under a confirmed agreement, except where necessary to comply with legal requirements.

9. Governing Law

By booking or using the service, you confirm that you have read, understood, and agreed to these Terms and Conditions. This agreement is intended to be practical and balanced, reflecting the needs of a professional van service while keeping the obligations clear for both parties. It covers the essentials of the booking process, payment, cancellation, liability, and lawful waste handling for UK customers.