Terms and Conditions

Man With a Van Notting Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Notting Hill provides transport, removal and related services to you. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company booking the services.

Services means transport, man and van, removal, loading, unloading, delivery, packing assistance and any related services provided by us.

Vehicle means any van or other vehicle used to provide the services.

Goods means the items that you ask us to move, transport or handle.

We, us, our means Man With a Van Notting Hill.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers within our normal service area and, by agreement, to other locations in the UK. The precise services, including the size of vehicle, number of operatives, estimated time and any additional services, will be confirmed during the booking process.

We reserve the right to refuse to transport any goods that we reasonably consider to be unsafe, illegal, excessively heavy, inadequately packed or otherwise unsuitable for carriage.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access arrangements, dates and times, the nature and approximate quantity of goods, and any special requirements such as packing, dismantling or reassembly.

3.2 Any quotation we provide is based on the information supplied by you. If the information is incomplete or inaccurate, or if the scope of work changes, we may adjust the price accordingly.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation. Confirmation may be given verbally or in writing, including by message or other agreed communication method.

3.4 You are responsible for ensuring that all details in the booking confirmation are correct. If any details are incorrect or change before the service date, you must notify us as soon as possible so we can assess any impact on price or availability.

4. Access and Parking

4.1 You must ensure that we have suitable access to the collection and delivery points, including any necessary parking arrangements for the vehicle.

4.2 It is your responsibility to obtain and pay for any permits, reservations or authorisations required for parking or access. If parking is not available or is restricted, delays or additional charges may apply.

4.3 If access to the premises is unsafe, obstructed, or otherwise unsuitable in our reasonable opinion, we may refuse to proceed with the work or may agree alternative arrangements at additional cost.

5. Customer Responsibilities

5.1 You are responsible for:

Ensuring that goods are adequately packed, protected and labelled, unless we have expressly agreed to provide packing services.

Separating and clearly identifying fragile, valuable or delicate items.

Ensuring that all goods to be transported are ready for loading at the agreed time.

Removing and safely disconnecting any appliances, fixtures or fittings in advance, unless otherwise agreed.

5.2 You must not ask our staff to move, transport or otherwise handle items that are prohibited under these Terms and Conditions.

6. Prohibited and Restricted Items

6.1 We will not transport any of the following without prior written agreement:

Hazardous, explosive, corrosive, flammable or toxic substances.

Illegal goods, stolen goods, or goods that are being transported in breach of any law or regulation.

Cash, bullion, precious metals, jewellery, valuable documents, bonds or securities.

Antiques, fine art, or items of exceptional value unless specifically declared and accepted by us.

Animals, plants or perishable goods that may deteriorate during transit.

6.2 If any such goods are transported without our knowledge or consent, we shall have no liability for loss, damage or delay in respect of them, and you will indemnify us for any loss, damage, costs or expenses we incur as a result.

7. Pricing and Payment

7.1 Our charges may be calculated on an hourly rate, a fixed price, or a combination of methods, as agreed at the time of booking.

7.2 Unless otherwise stated, our charges do not include parking fees, congestion charges, tolls, ferry charges, customs charges, storage fees, packing materials or any other third party costs. These may be added to your final invoice where applicable.

7.3 We may require a deposit to secure your booking. The deposit amount and due date will be notified to you during the booking process.

7.4 Unless otherwise agreed, all outstanding balances are payable immediately upon completion of the service. We reserve the right to refuse to unload goods until full payment is received.

7.5 If payment is not made when due, we may charge interest on the overdue amount and may retain the goods until payment in full is received. We may also charge reasonable storage costs and any additional expenses incurred as a result of delayed payment.

8. Cancellations and Amendments

8.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

8.2 We may apply the following cancellation charges, calculated as a percentage of the agreed price:

Cancellations more than 7 days before the service date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.

Cancellations between 7 days and 48 hours before the service date: we may retain part or all of the deposit or charge up to 50 percent of the agreed price.

Cancellations less than 48 hours before the service date or on the day of service: up to 100 percent of the agreed price may be charged.

8.3 If you need to change the date, time, locations, volume of goods or scope of services, this will be subject to our availability and may result in a revised quotation. If we cannot accommodate the new arrangements and you cancel, the above cancellation terms may still apply.

9. Delays and Waiting Time

9.1 We will use reasonable efforts to arrive at the agreed time, but arrival times are estimates and are not guaranteed. We are not liable for delays caused by traffic, weather, road closures, breakdowns, accidents, or other circumstances beyond our reasonable control.

9.2 If we are delayed for reasons within our control, we may, at our discretion, reduce our charges or rearrange the work. This will be discussed with you at the time.

9.3 If we are kept waiting or are unable to start or continue the work due to reasons outside our control, including lack of access, incomplete packing, or delays caused by you or a third party, we may charge for waiting time at our standard rates.

10. Our Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations in this section.

10.2 We are not liable for:

Loss or damage arising from your failure to pack goods properly, unless we have provided packing services.

Damage to goods where we have been asked to move items that are excessively heavy, awkward, or require specialist equipment that has not been arranged.

Damage to goods inside containers, boxes or furniture that we did not pack and could not reasonably inspect.

Loss or damage to items of fragile construction, including but not limited to glass, mirrors, ceramics, or items with pre-existing defects.

10.3 We are not liable for indirect or consequential loss, such as loss of profit, loss of use, or loss of enjoyment.

10.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a fair market value of the affected items, up to a reasonable limit per job, unless otherwise agreed in writing.

10.5 You must inspect your goods as soon as reasonably practicable after completion of the service. Any apparent loss or damage must be reported to us within a reasonable period. We may request evidence of damage and proof of value.

11. Damage to Property

11.1 We will take reasonable care to avoid damage to your property and premises when providing services.

11.2 We are not liable for damage to walls, floors, stairs, doors, fixtures or fittings where such damage arises from moving goods that are too large for the space, unless we have been negligent and you have clearly highlighted the risk in advance.

11.3 If we agree to follow your specific instructions against our advice, we do so at your risk, and our liability for any resulting damage may be reduced or excluded.

12. Waste, Disposal and Environmental Regulations

12.1 We are not a general waste removal contractor. We will only remove and dispose of items where this has been expressly agreed as part of the service.

12.2 Any waste removal or disposal services will be carried out in accordance with applicable UK waste and environmental regulations. We will only dispose of items at authorised facilities.

12.3 You must not ask us to remove or dispose of hazardous, restricted or controlled waste, including but not limited to chemicals, asbestos, clinical waste, or electrical items that require special handling, unless we have explicitly agreed and are lawfully permitted to do so.

12.4 Where we agree to dispose of items, title to those items passes to us at the time of collection for disposal. We may, at our discretion, reuse, recycle or otherwise manage such items in a lawful manner.

13. Insurance

13.1 We maintain appropriate insurance cover for our activities in line with industry practice. Details of our insurance and applicable limits are available on request.

13.2 It is your responsibility to ensure that you have adequate cover for high-value or fragile goods that you ask us to transport, including arranging any additional insurance if required.

14. Events Beyond Our Control

14.1 We are not liable for any delay, failure to perform, or additional costs arising from events beyond our reasonable control, including but not limited to severe weather, traffic disruption, mechanical breakdown, strikes, civil unrest, public health emergencies, or changes in law.

14.2 If an event beyond our control occurs, we will notify you as soon as reasonably practicable and, where possible, arrange a revised service date or alternative solution.

15. Complaints and Disputes

15.1 If you are unhappy with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to put things right.

15.2 We will investigate any complaint in a fair and timely manner. You agree to cooperate by providing any relevant information, evidence or access that may be required.

16. Data Protection and Privacy

16.1 We will collect and use your personal information only as necessary to provide our services, manage bookings, process payments and communicate with you.

16.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.

17. Variation of Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

17.2 Any changes to the specific terms of your booking must be agreed by both parties and confirmed.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man With a Van Notting Hill.

By confirming a booking with Man With a Van Notting Hill, you acknowledge that you have read, understood and agree to these Terms and Conditions.